AURA: the right procedure, at the right time
When an incident occurs in a building, on a campus or at an industrial site, your teams have no time to search a binder for the right procedure. AURA guides every response, from the first report to resolution: the right workflow is triggered automatically, the right responders are alerted and every step is tracked in real time.
Designed in Quebec by Cygnus Strategies, a firm specializing in emergency management and business continuity, AURA is a fully bilingual cloud platform (SaaS) that works on desktop and mobile devices.
The problem: emergency plans that stay on paper
Most organizations have emergency procedures. The challenge is applying them correctly under pressure:
- procedures are long, scattered or unfamiliar to staff on shift;
- alerting the right responders depends on manual calls and emails;
- no one has a clear picture of what has been done, by whom and when;
- after the event, it is hard to reconstruct what happened to learn lessons or demonstrate due diligence.
AURA turns your procedures into guided, coordinated and documented responses.
How AURA works
1. Report
A security guard, monitoring centre operator or facility manager reports the incident in a few clicks, using templates adapted to each situation. No technical training required.
2. Trigger
AURA automatically triggers the response protocol for the type of incident and assigns tasks according to each responder’s role, site or group.
3. Coordinate
Responders acknowledge and confirm their tasks. Occupants can be alerted by email, text message or push notification. The dashboard shows the status of every incident in real time.
4. Analyze
Every action is logged and time-stamped. History and analytics dashboards let you review responses, measure response times and improve your procedures.
Features
Real-time monitoring
A central dashboard shows active incidents, their severity level and the progress of each response, step by step.
Structured reporting
Predefined incident templates and forms adapted to each situation, to record an event quickly and consistently.
Automated response protocols
Workflows triggered automatically by incident type, created and edited in a visual editor, with no coding.
Responder coordination
Automatic task assignment by role, site or group, with tracking of acknowledgements and confirmations.
Multichannel alerts (AURA Alert module)
Internal messages to platform users, and external alerts to occupants by email, text message (SMS) or push notification.
Occupant directory
Centralized management of alert recipients, with bulk import and change logging.
Roles, access and site partitioning
Predefined and custom roles; each user only sees what concerns their site.
Full traceability
A detailed, time-stamped log of all responses and changes, for a complete audit trail.
History and analytics
Search incident history, review closed cases and use dashboards: volume, response times, operational performance.
Multi-user collaboration
Several operators can work on the same incident at the same time, on desktop or mobile.
Fully bilingual
Each user works in English or French, as they prefer.
Who is it for?
- Property managers and building owners: coordinate security teams and alert occupants during evacuations, fire alarms or suspicious packages.
- Security services and monitoring centres: standardize the response of guards and operators, shift after shift.
- Large companies and institutions: apply the same protocols across multiple sites, with a centralized view.
- Campuses and educational institutions: manage incidents and communicate quickly with the community.
AURA and your emergency response plan
AURA is the digital extension of your emergency response plan and your business continuity plan. Cygnus Strategies’ experts can design or update your procedures, then turn them into ready-to-use AURA protocols. You get both a solid plan and the tool to apply it.
→ Learn more about our emergency response plan services
→ Business continuity plan
Why choose AURA?
- Act faster: the right procedure, at the right time, without searching.
- Reduce improvisation: consistent responses, whatever the shift or the operator.
- Demonstrate due diligence: a complete audit trail for management, insurers and authorities.
- Easy to adopt: no coding; the operator reports, the platform orchestrates.
- Designed in Quebec by security and emergency management specialists, with service in English and French.
Data security
AURA and your data are hosted in the Microsoft Azure cloud, on servers located in Canada. You benefit from Microsoft’s infrastructure and security standards while keeping your data in the country, an asset for your obligations under Quebec’s Law 25 on the protection of personal information.
Access to the platform is protected by Keycloak, a recognized identity management solution. The sign-in policy adapts to your organization’s requirements, including multi-factor authentication (MFA).
Frequently asked questions
Does AURA replace our emergency response plan?
No. AURA makes your plan operational: it turns your procedures into digital workflows that are triggered and tracked in real time. We can also help you design or update the plan itself.
Do users need technical skills to use AURA?
No. Operators report what they observe and the platform orchestrates the response. Protocols are built in a visual editor, with no coding.
How are occupants alerted?
By email, text message (SMS) or push notification, through the AURA Alert module. Recipients are registered by the organization, with their consent.
Does AURA work on mobile devices?
Yes. AURA is accessed through a web console, on desktop and mobile devices.
Can we manage multiple sites?
Yes. Roles and access are partitioned by site: each user only sees what concerns them, while management keeps an overall view.
How long does it take to implement AURA?
Less than two weeks to configure AURA from your emergency response plan: protocols, responders, sites and user training. If you wish, a testing and fine-tuning period follows, to test the protocols in real situations or during exercises and improve them.
Where is the data hosted?
In the Microsoft Azure cloud, on servers located in Canada.
How can we get a demo?
Contact us or book a demo: we will show you AURA with scenarios tailored to your organization.
See AURA in action
Discover how AURA can speed up and standardize incident response across your organization.