AURA: the platform for incident management and response coordination
Discover AURA (Automated Urgency Response Assistant), the cloud platform that transforms how your organization manages incidents and coordinates its response. Designed for teams responsible for the security and operations of a site — buildings, campuses, facilities — AURA lets you report an incident, automatically trigger the appropriate course of action, and coordinate all responders in real time, through to resolution.
Built for operational personnel — security officers, monitoring-centre operators, facility managers, and supervisors — AURA requires no technical training: the operator reports what they observe, and the platform takes charge of orchestrating the response. Offered as a SaaS solution and accessible through a web console on both desktop and mobile devices, AURA enables your teams to act faster, reduce improvisation, and ensure consistent response quality. Fully bilingual (French and English), every user works in the language of their choice.
AURA: features designed for optimal resilience
• Real-time monitoring: a central dashboard showing active incidents, their severity level, and the progress of responses, step by step.
• Structured reporting: predefined incident templates and forms tailored to each situation to log an event in just a few clicks.
• Response protocols: courses of action triggered automatically based on the incident type, created and edited through a visual editor, with no programming.
• Responder coordination: automatic task assignment by role, site, or group, with tracking of acknowledgements and confirmations.
• Multichannel communication: internal messages to platform users and external alerts to occupants by email, text message, or push notification (AURA SIGNAL module).
• Occupant directory: centralized management of external alert recipients, with bulk import and change logging.
• Roles and access management: predefined and custom roles, with site-based partitioning so each person sees only what concerns them.
• Full traceability: a detailed, time-stamped log of all responses and changes, providing a complete audit trail.
• Tracking, history, and analytics: a searchable history of incidents, review of closed cases, and analytical dashboards (volume, response times, operational performance).
• Multiplatform collaboration: multiple operators can work simultaneously on the same incident, on desktop or mobile devices.
